Frequently Asked Questions

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Accounts

EntreBank offers checking, savings, certificate of deposits, Health Savings Accounts, and Money Market accounts. Learn more on our Business Accounts page or our Personal Accounts page.

EntreBank has a wide array of business and personal lending options. Visit our Business Lending page or Personal Lending page to learn more.

For each new customer relationship, we require information that identifies each individual or legal entity that opens an account. This information includes name, physical address, date of birth, and other identification information. We are also required to verify and record this information. 

For new customers, please review our new business account opening requirements. 

ATMs

Please visit www.moneypass.com to locate the nearest non-surcharge ATM.

We use Mastercard, Cirrus, and Pulse networks. Find the nearest Mastercard ATM, or the nearest Pulse Network ATM.

Debit Cards

  1. First, turn off your debit card via Digital Banking
  2. Call us at 651-384-4600 or 800-532-0070. After hours press 1 to be directed to the Lost or Stolen Customer Support line open 24/7

Your PIN can be changed through the Card Control Features in Digital Banking.

For a temporary debit card increase, you can increase your debit card limit in Digital Banking. Your increase is valid for 30 minutes, and you must have available funds.

For a permanent increase contact an EntreBanker.

You can establish times during the day that your card can’t be used through the Card Control Features in Digital Banking. You can also establish a travel notification on your Debit Card through the Card Control Features in Digital Banking.

Digital Banking

For personal accounts, you can visit EntreBank Digital Banking, select Enroll Now, and it will walk you through the process.

For business accounts, please contact customer service for assistance.

Yes, balance and transaction alerts can be selected based on your individual preference. 

Yes, both business and personal accounts can enroll in the Digital Banking platform.

You can call us at 651-384-4600 or 800-532-0070, or email us at customerservice@entrebank.com.

Simply sign in to our Digital Banking platform and select ‘Enroll in Mobile Deposit.’ The system will walk you through the steps, and you will be enrolled following a review of your account for eligibility.

Please call Customer Service at 651-384-4600 or 800-532-0070, or send a secure request through Digital Banking.

Disputes

Digital Banking customers can submit a dispute from your digital banking transaction history. Click on the item you’d like to dispute and provide information to us about the transaction. An EntreBanker will receive the information and contact you for any additional information. 

If you are NOT a Digital Banking customer, stop in or call us to complete the dispute request form.

Holidays & Hours

  • New Year’s Day
  • Martin Luther King Jr. Day
  • Presidents Day
  • Memorial Day
  • Juneteenth National Independence Day
  • Independence Day
  • Labor Day
  • Columbus Day/Indigenous Peoples Day
  • Veterans Day
  • Thanksgiving Day
  • Christmas Day

We are open Monday – Friday 9:00 a.m. – 4:00 p.m. CT, excluding Federal holidays