Frequently Asked Questions
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For each new customer relationship, we require information that identifies each individual or legal entity that opens an account. This information includes name, physical address, date of birth, and other identification information. We are also required to verify and record this information.
For new customers, please review our new business account opening requirements.
Call us at 651-384-4600 or 800-532-0070.
- First, turn off your debit card via Digital Banking
- Call us at 651-384-4600 or 800-532-0070. After hours press 1 to be directed to the Lost or Stolen Customer Support line open 24/7
Your PIN can be changed through the Card Control Features in Digital Banking.
For a temporary debit card increase, you can increase your debit card limit in Digital Banking. Your increase is valid for 30 minutes, and you must have available funds.
For a permanent increase contact an EntreBanker.
Yes, balance and transaction alerts can be selected based on your individual preference.
Yes, both business and personal accounts can enroll in the Digital Banking platform.
You can call us at 651-384-4600 or 800-532-0070, or email us at email@example.com.
Simply sign in to our Digital Banking platform and select ‘Enroll in Mobile Deposit.’ The system will walk you through the steps, and you will be enrolled following a review of your account for eligibility.
Please call Customer Service at 651-384-4600 or 800-532-0070, or send a secure request through Digital Banking.
Digital Banking customers can submit a dispute from your digital banking transaction history. Click on the item you’d like to dispute and provide information to us about the transaction. An EntreBanker will receive the information and contact you for any additional information.
If you are NOT a Digital Banking customer, stop in or call us to complete the dispute request form.
Holidays & Hours
- New Year’s Day
- Martin Luther King Jr. Day
- Presidents Day
- Memorial Day
- Juneteenth National Independence Day
- Independence Day
- Labor Day
- Columbus Day/Indigenous Peoples Day
- Veterans Day
- Thanksgiving Day
- Christmas Day
We are open Monday – Friday 9:00 a.m. – 4:00 p.m. CT, excluding Federal holidays